Privacy Policy
Effective Date: 05/19/2026
KIWI (“KIWI,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, services, and communications.
Information We Collect
We may collect personal information including:
Name
Email address
Phone number
Property information
Service requests
Communication preferences
Any information voluntarily submitted through forms, requests, calls, emails, or text messages
We may also collect technical information such as browser type, IP address, pages visited, and device information for analytics and website functionality.
How We Use Information
We use collected information to:
Provide property management and concierge services
Respond to inquiries and support requests
Coordinate maintenance, leasing, scheduling, and operations
Improve our services and website functionality
Communicate regarding appointments, updates, and account-related matters
Maintain internal records and compliance requirements
SMS Communications
By providing your phone number and explicitly opting in, you consent to receive conversational SMS text messages from KIWI related to:
Customer support
Property management services
Leasing coordination
Appointment reminders
Maintenance updates
Follow-up communications
Message frequency may vary depending on your interaction with our team.
Message and data rates may apply.
You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly at support@kiwi.ai or (833) 736-3284.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Information Sharing
KIWI does not sell personal information.
We may share information only with:
Property owners or authorized representatives
Service providers or vendors involved in fulfilling requested services
Technology providers supporting our operations
Government authorities when legally required
All sharing is limited to legitimate business purposes.
Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, misuse, or loss.
Third-Party Services
Our website may contain links or integrations with third-party services.
KIWI is not responsible for the privacy practices of external websites or providers.
Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Request deletion where legally permitted
Withdraw communication consent
Requests may be submitted to support@kiwi.ai.
Contact Information
KIWI Concierge Inc.
Mailing Address
14150 NE 20th St # F1-195,
Bellevue, WA 98007
1 Lake Bellevue Dr
Bellevue, WA 98005